One of the founding principles of Pala Interactive is to provide our clients with best in class support across all aspects of your business.
Our in-house marketing team gives you access to some of the top minds in both online and land-based gaming. Part of our turnkey solution is to help you hit the ground running by giving you a blueprint to best practices for acquisition, retention, reactivation and online VIP management. We also offer an expansive selection of marketing services to meet your needs, whether that’s strategic advisement to an entire team takeover.
Our 24/7 support for both players and our B2B clients includes e-mail, chat, phone and an over 500 FAQ self service portal. All customer and client support is performed in-house from North America by our professionally trained staff. We currently support both English and Spanish.
Technical (network/software) with escalation process provides 24/7 coverage so your systems will always be online and protected. The coverage includes: monitoring, addressing customer support escalation, activating various jobs, and proactive trouble shooting.
Our team has the experience to help you mitigate what can be a daunting process of making sure your compliant and to code with your jurisdictions legal requirements. Our systems and platform was built from the ground up to operate in highly regulated markets so that you have the tools you need to operate efficiently and cost effectively.
We pride ourselves in having a very comprehensive payments offering so that your players can deposit any way they choose. More deposit methods mean more flexibility to getting more of the consumer wallet. But beyond just methods, our payment team is here to ensure that payments are collected and chargebacks are minimized. All of which is inline with any regulatory requirements.
We’ve developed a comprehensive Fraud Detection System and management process to ensure quality and fairness of play and industry leading protection of both the brand and online business of our customers.
Our systems proactively detect any suspected fraudulent activity, alert and report suspected fraudulent activity to our Fraud Agents for investigation and disposition. Our Fraud Detection System has a comprehensive alert system alerts that help us mitigate fraud patterns including Account Fraud, Payment Fraud and Game Fraud.
Need something specific? We offer custom development and system integrations into our platform to meet your exact requirements. Each project is spec’d and scoped so that your development jobs can be done in a timeline manner.
We also offer technology services to assist in procurement, setup and advisement in facility setup for network, hardware and software as your jurisdiction will likely require on property infrastructure setup. As well as disaster recovery options and recommendations.
Our gaming platform is a turn key solution but should you need additional operation support, our live ops team is here to assist you to create the best player experience.
Looking for a custom game? Our in-house game studio that is constantly creating new content and delivering next level casino gaming experiences. With over 22 games under our belt, and 12 more in development, we can create any unique game your audience desires. From concept to design, coding to testing and finally deployment, our studio covers it all internally end to end.
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