Unified. Fortified. Compliant.

A complete solution, the Pala Platform has been build from the ground up to take advantage of today’s robust and scalable technologies to give you the ultimate edge in safety, security and compliance.

The Pala unified back office and cashiering platform is built with open, modern technologies including AngularJs, Ionic, HTML5, Java, MySQL, PHP and Java Script with backend architecture that is layered and modular. Servers are stateless which enable horizontal scaling to solidify your growth. Pala Platform is fully redundant and highly available. Failover methodology is used across platform servers and services.

Our open API services are provided to internal Web and mobile clients and to external Vendors. Plus, the Pala Platform is integrated to many different 3rd party vendors such as: money processing, game content, geo-location, e-mail delivery, KYC services, loyalty programs, reward fulfillment, reporting, player tracking, marketing tools and more.

Platform Includes:
  • Player account management and tracking: complete player account and account balances, financial transactions, game transactions, session and sessions data.
  • Access: roles and privileges. Manage back office users and grant access to various functions.
  • Games: full suite of native (built in-house)  Casino games – Single player Blackjack, Video poker, Roulette, Craps, Slots, slots with bonus games, Jackpot progressive, Multi-player Blackjack, Poker.
  • Tournament engine: our proprietary tournament engine supports tournaments for any slot machine, poker and blackjack.
  • Loyalty: Deep loyalty integration and the support of loyalty tier definition and rules to cross tiers. Keep track of player progression in loyalty levels.
  • Funds management: deposit engine – support various payments/deposits/withdrawals: credit cards, debit PayPal, ACH, electronic wallets, online banking, cash at cage, prepaid, iTunes, google play store, Facebook payments and more.
  • Player tracking: attribution data – complete player life cycle tracking including: install, registration and conversion.
  • Notification: on-line and offline notification, Web and Mobile.
  • Cage integration: fully integrated cashier.
  • Regulatory framework: all required internal controls and mechanisms.
  • Bonus and rewards: self management tools. 
  • Monitoring: JMX hooks.
Fraud & Regulatory Compliance

We pride ourselves in having a very comprehensive payments offering so that your players can deposit any way they choose. More deposit methods mean more flexibility to getting more of the consumer wallet. But beyond just methods, our payment team is here to ensure that payments are collected and chargebacks are minimized. All of which is inline with any regulatory requirements.

We’ve developed a comprehensive Fraud Detection System and management process to ensure quality and fairness of play and industry leading protection of both the brand and online business of our customers.

Our systems proactively detect any suspected fraudulent activity, alert and report suspected fraudulent activity to our Fraud Agents for investigation and disposition. Our Fraud Detection System has a comprehensive alert system alerts that help us mitigate fraud patterns including Account Fraud, Payment Fraud and Game Fraud.

Regulatory framework:

  • Responsible gaming
  • Limits – deposit, loss and time
  • Inactivity
  • Self exclusion
  • Player protection
  • KYC
  • Strong Authentication
  • Universal black list